Privacy Policy

With this privacy policy we would like to inform you about how we process personal data. The protection of your privacy is of the utmost importance to us, so it goes without saying that we comply with the legal stipulations on data protection.

Personal Data

Personal data is all information about identified or identifiable person. This includes the following categories of personal data that we process:

• Your contact details (such as first and last name, address, e-mail address, phone number)
• Your correspondence with us
• Log files with information about your visit to our website
• Online identifiers (such as cookie IDs, IP addresses, advertising IDs)

Use of Cookies

General Information About Cookies

A cookie is a text file containing an identification number which, when the website is used, is transmitted to the user’s computer together with the other data actually requested and stored there. The file is kept there for later access and serves to authenticate the user. Since cookies are only simple files and not executable programs, they do not pose any danger to the computer.

Depending on the settings selected by the user in their internet browser, the latter automatically accepts cookies. However, this setting can be changed and the storage of cookies deactivated or set in such a way that the user is informed as soon as a cookie is set. If the use of cookies is deactivated, some functions of the website may not be available or may only be available to a limited extent. You can prevent the setting of cookies by our website at any time by means of a corresponding setting in the internet browser used and thus permanently object to the setting of cookies.

Cookies that are already active can be deleted at any time via the settings of your internet browser or other software programs. We may work together with advertising partners who help us to make our online offer more interesting for you. In this case, cookies from partner companies may also be stored on your hard drive when you visit our website (cookies from third parties).

We may store cookies on your device if they are absolutely necessary for the operation of this site. For all other types of cookies, we need your permission. This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages. You can change or withdraw your consent at any time via cookie declaration on our website.

Session Cookies

Session cookies are used for the duration of a session and are automatically deleted when the executing browser is closed. They ensure, for example, that video and audio files can be played, that your user input is temporarily stored during the time of entry and thus the user-friendliness is improved.

Persistent Cookies

Persistent cookies remain on your end device after closing the browser. These cookies can, for example, save your user preferences, such as language settings, and analyze user behavior on our website. The storage duration of persistent cookies corresponds to the respective duration of the individual cookie. Afterwards, they are automatically deleted.

Purpose of Processing

We process your data for the following purposes:

• For corresponding with you
• For advertising purposes
• On quality assurance and statistics
• In order to provide and optimize our service, including the website
• In order to improve our service

Legal Basis

We base the processing of your data on the following legal bases:

• Your consent, if you have given us such consent (Art. 6 para. 1 lit. a) GDPR)
• The implementation of our legitimate interests (Art. 6 para. 1 lit. f) GDPR)

Legitimate Interests

When processing your data, we pursue the following legitimate interests:

• The improvement of our offer
• The protection of our systems against misuse
• The production of statistics
• Marketing purposes
• Data storage and security platforms to store and retain your information
• Providing you with our service, including the site and accompanying customer support
• Performing research, technical diagnostics or analytics
• Sending emails and updates
• The storage of our correspondence with you

Requirement or Obligation to Provide Data

Unless this is expressly stated, the provision of your data is not required or obligatory.

Data Sources

We do not collect data about you from third parties.

Storage Period

We store your data:

• if you have consented to the processing, at most until you revoke your consent;
• if we need the data for the execution of a contract, at most for as long as the contractual relationship with you exists;
• if we use the data on the basis of a legitimate interest, at most for as long as your interest in deletion or anonymization does not outweigh the data;
• insofar as statutory storage obligations exist, until the end of the storage periods.

If you would like to delete or correct any of your personal data that we may be storing, please contact us at [email protected] with reference to the website to request deletion. Processing of your request may take up to 30 days.

Data Recipient

When processing your data, we work with the following service providers who have access to your data:

Facebook, Facebook Custom Audiences:

On our website we use the service Facebook Custom Audience of Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland which is integrated via the Facebook pixel. When you visit our website, a direct connection is established to the Facebook servers, to which it is transmitted which of our pages you have visited. If you are logged in on Facebook, this data is assigned to your personal Facebook account by Facebook. We can also determine whether the user was directed to our site by clicking on one of our Facebook ads. This helps us to display our advertisements (“Facebook Ads”) only to users who have an interest in our offer, and to optimize them.

Facebook’s data use policy: https://www.facebook.com/policy.php

If you are registered and logged in to Facebook, you can edit your advertising preferences under “Settings” in your profile under “Advertising settings”.

Facebook:

Our website integrates social media plugins from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can recognize them by the “thumbs up” button or the blue “f” logo. A list of Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/?locale=de_EN. By visiting our website a connection to the Facebook servers is established. If you are logged in on Facebook, Facebook can assign the visit on our website to your user account. If you interact with the plugin (e.g. clicking the “thumbs up” button), Facebook will assign this to your profile and save it. We have no influence on the scope and content of the data collected by Facebook.

Facebook’s data use policy: https://www.facebook.com/policy.php

To prevent the assignment of the collected data to your profile, you must log out of your account.

Google Ads/Remarketing:

We use the Google AdWords service of Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland on our website. If you reach our website via a Google ad, a cookie is installed for 30 days, which enables us to record the actions on our website after clicking on our ad. This helps us to analyze and optimize our campaigns and to display advertising that is relevant to your interests.

Google’s privacy policy: https://policies.google.com/privacy?hl=de

In order to prevent the processing of your data you can download or rather set and save an opt-out cookie via this link: https://adssettings.google.com/authenticated

You may have arrived on our website through Google Ads, we follow Google’s privacy policy: https://policies.google.com/technologies/partner-sites

Google Analytics:

We use the Google Analytics service of Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland. Cookies are used to collect and analyze usage data on our website so that we can optimize and improve our services. We use the anonymization extension “_anonymizeIp()” for the anonymized recording of the IP address.

Google’s privacy policy: https://policies.google.com/privacy?hl=de

Transfer to Third Countries:

Data is being transferred to countries outside the European Economic Area. We only transfer personal data to third countries where the EU Commission has confirmed an adequate level of protection or where we can ensure the careful handling of personal data by means of contractual agreements or other suitable guarantees, such as certifications or proven compliance with international security standards.

Your Rights

As a data subject, you have the following rights:

• To request information about the processing of your data, as well as to receive a copy of your personal data. Among other things you may request information on the purposes of the processing, the categories of personal data processed, the recipients of the data (if a transfer is made), the duration of the storage or the criteria for determining the duration;
• To receive personal data relating to you in a structured, common and machine-readable format or to transfer it to another person in charge;
• To correct your data. If your personal data is incomplete, you have the right to complete the data, taking into account the purposes of the processing;
• To have your data deleted or blocked;
• To have the processing restricted;
• To object to the processing of your data;
• To revoke your consent to the processing of your data for the future and
• To complain to the responsible supervisory authority about unauthorized data processing.

Privacy Notice and Disclosures for California Residents

Data Recipient

This privacy notice applies solely to visitors, users, and others who reside in the State of California when you visit our website. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (personal information).

In particular, we have collected the following categories of personal information from website visitors within the last twelve (12) months:

• Category A – Identifiers: Yes
• Category B – Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): No
• Category C – Protected classification characteristics under California or federal law: No
• Category D. Commercial information: No
• Category E. Biometric information: No
• Category F. Internet or other similar network activity: Yes
• Category G. Geolocation data: Yes
• Category H. Sensory data: No
• Category I. Professional or employment-related information: No
• Category J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)): No
• Category K. Inferences drawn from other personal information: No

We obtain the categories of personal information listed above from the following categories of sources:

Directly and indirectly from you when visiting our website. For example, usage details collected automatically in the course of your interaction with our platform or website.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

• To provide, support, personalize, and develop our websites, products, and services.
• To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our websites, third-party sites, and via email or text message (with your consent, where required by law).
• To help maintain the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our websites, products, and services.

Sharing Personal Information

We disclose your personal information for a business purpose to the following categories of third parties:

• Service providers.

In the preceding twelve (12) months, we have not sold any personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).

Deletion Request Rights

You have the right to request that we delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email [email protected] and include the website.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you use of our services
• Provide you a different level or quality of goods or services

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].

Contact Information

If you have any questions or comments about this privacy notice, our privacy policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, you may contact us via email at [email protected].

Version of the Privacy Policy

If our processes change, we adjust the information in this privacy policy. Status of this privacy policy: 22/01/2024